How to delete a VICIdial user safely

When a staff member leaves or you finished testing an account, you will want to remove their VICIdial login. A VICIdial user is the named account an Agent or manager uses to sign in, and deleting one is a deliberate, two-step action so you never wipe an account by a stray click. Account hygiene matters more than it sounds: stale logins are a security risk, they clutter your reports, and they make it harder to tell at a glance who is actually on the floor. This post walks through the safe way to remove a user and explains when you should disable the account instead.

The two-step delete flow

Open the user you want to remove from the USERS section, then scroll to the very bottom of the user modification record. There you will find a DELETE THIS USER link. Clicking it does not delete anything yet. The page reloads with a confirmation link near the top of the screen, and only when you click that second DELETE THIS USER link is the account actually removed. The reload-and-confirm pattern exists purely to prevent accidental deletion, so do not be surprised when the first click seems to do nothing. It is doing exactly what it should: asking you to mean it.

• Step 1: scroll to the bottom of the user record and click DELETE THIS USER.
• Step 2: the page reloads with a confirmation link at the top. Click the second DELETE THIS USER link.
• The account is gone once step 2 completes.

Before you commit, it is worth confirming you are on the right record. If you are not sure you have the correct person, use the SEARCH FOR A USER link at the top of the USERS section to find them by name, user ID, level, or group, then open that exact record before deleting.

Who is allowed to delete a user

The delete link only shows up if your own account holds the Delete Users permission. That permission also enforces a rule: you can only delete other users of equal or lesser user level than your own. A level 8 manager cannot remove a level 9 administrator, which keeps a mid-level manager from accidentally or maliciously deleting a system owner. If you do not see the DELETE THIS USER link at all, your account is either missing the Delete Users option or the target sits above your level. In that case, ask a higher-level administrator to either grant you the permission or perform the deletion for you.

Delete or disable

Deleting removes the login, but the call history, recordings, and report rows tied to that user ID stay in the system. If a person might return, or if you want their historic stats to stay clearly attributed, set the account to inactive instead of deleting it. A disabled account cannot start an Agent session, so it is just as safe from a security angle while keeping the record intact and tidy. Reserve a hard delete for genuine mistakes such as a duplicate account or a throwaway test user that should never have existed in the first place.

If you find yourself recreating an almost identical account a week later, remember the COPY A USER feature: it clones an existing user's settings into a fresh user ID, which is faster than rebuilding permissions from scratch. Deleting and re-copying is often cleaner than reactivating a half-remembered old account.

flowchart TD
  A[Need to remove a user] --> B{Have Delete Users permission}
  B -- No --> C[Ask an admin]
  B -- Yes --> D{Target level at or below yours}
  D -- No --> C
  D -- Yes --> E{Might the person return}
  E -- Yes --> F[Set account inactive]
  E -- No --> G[Two step DELETE THIS USER]

Tidy user lists are part of keeping a multi-team dialer manageable, which is the focus of our users and groups guide. If you were doing the opposite and adding accounts, see how to add a VICIdial user. On VICIfast every plan runs as a Single tenant box, so your user list is yours alone with no shared accounts to worry about. Compare plans on our pricing page and you can be deleting or disabling users on a fully managed dialer in under a minute.