VICIdial Timeclock End of Day setting

Timeclock End of Day is a System Setting that automatically clocks out everyone still on the Timeclock at a fixed time each day. The Timeclock is the feature that tracks when each VICIdial user is on and off the clock, and this setting exists for one reason: no single Timeclock record is allowed to be longer than 24 hours, so the system needs a way to close shifts that nobody closed by hand.

The 24-hour rule

Every Timeclock record is a span between a login and a logout, and that span can never exceed 24 hours. That cap is not a suggestion; it is enforced when you try to edit a record, and it is the whole reason the End of Day setting exists. If an agent clocks in and never clocks out, their record would grow past a day with nothing to stop it. Timeclock End of Day is the backstop that closes the shift before it can break the rule.

What the setting does

You set a single time of day in the System Settings. At that time, VICIdial looks for every user still logged in to the Timeclock and forces them out. It is a clean sweep: anyone who forgot to clock out, anyone who left a session open, anyone whose shift would otherwise run long all get a logout stamped at the End of Day time.

flowchart TD
  A[End of Day time arrives] --> B{User still clocked in?}
  B -- No --> C[Nothing to do]
  B -- Yes --> D[System forces logout]
  D --> E[Record gets logout time]
  E --> F[Record marked AUTOLOGOUT]
  F --> G[Star marker on record ID]
  E --> H[Shift stays under 24 hours]

The diagram shows the sweep. When the End of Day time hits, the system checks each user. Anyone already clocked out is left alone. Anyone still on the clock is logged out, their record gets a logout time, and the shift is closed safely under the 24-hour limit.

How a forced record is marked

A record the system closed this way is not silent about it. It is marked AUTOLOGOUT, so you can tell the difference between a shift the user ended themselves and one the system ended for them. The record also shows a star next to its ID, the same marker used for any record that was edited or force-logged-out. The meaning of that flag is covered in AUTOLOGOUT explained.

Picking the right time

Set Timeclock End of Day for a moment when nobody should legitimately be on the clock, usually in the dead of night for your busiest time zone. If you set it too early, you risk clocking out agents who are genuinely still working a late shift, which then forces a manager to edit the record back. If you run overnight Agent session coverage, choose a quiet gap between shifts so the sweep never catches a working Agent.

When the sweep does catch a record that was wrong, you can fix the logout time afterward; the steps are in how to edit Timeclock records. And because this setting touches every Timeclock record across the system, it is worth understanding in the context of the whole feature, which the scheduled callbacks and timeclock guide lays out. Forcing a login or logout for a single user, rather than the whole system, is also possible from the User Status (lead status) page, the same place admins handle held work like editing a scheduled callback.

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