How to find recordings for one agent with Phone Call Recordings

When you need every Call recording for one specific Agent, the fastest path is not the global Recordings search — it is the Phone Call Recordings link inside the phone stats page. That shortcut loads the agent's User Stats report pre-filtered to that agent, giving you their call history and all associated recordings in one view.

What Phone Call Recordings actually does

Inside VICIdial's admin panel, each phone entry has a Phone Call Recordings link. Clicking it takes you directly to the User Stats report for the Agent who was logged into that phone during the queried time period. The report shows both call statistics and the recordings attached to those calls. This is exactly what the phone entry page describes: it links to the User Stats report for the agent using the phone during the time period queried, including call stats and recordings.

How to reach the link

1. Go to Admin → Phones in the top navigation.
2. Click on the phone extension the agent uses.
3. On the phone detail page, find the Phone Call Recordings link near the Phone Stats section.
4. Click it. The User Stats report loads, scoped to that phone's agent.
5. Set your date range at the top of the User Stats report and submit.

Navigation flow from phone entry to recordings

flowchart LR
  A[Admin - Phones list] --> B[Select phone extension]
  B --> C[Phone detail page]
  C --> D[Phone Call Recordings link]
  D --> E[User Stats report for that agent]
  E --> F[Set date range]
  F --> G[Call list with recording links]

Difference from the global Recordings search

The global Admin → Recordings search spans all agents and all campaigns. It is the right tool when you know a date and phone number but not the agent. The Phone Call Recordings path is better when you are evaluating one agent's performance and want to hear a sample of their calls across a shift or week. The User Stats view also shows aggregate statistics alongside the recording list, so you can see the agent's call count, talk time, and dispositions in the same report.

**Heads up:** The phone entry is tied to the physical or virtual phone login, not the agent account directly. If an agent logs in using a different phone extension than usual — for example after a hot-desk swap or a phone failure — those calls will appear under the other extension's Phone Call Recordings, not the regular one. Always confirm which phone login the agent used on the day you are reviewing before concluding a recording is missing.

Using the User Stats report effectively

The User Stats report shows both aggregate call stats and individual call rows. Each call row that has a recording will have a filename link you can click to stream. The report is paginated, so for agents who handled a high volume of calls, set a narrow date range to keep the result set manageable and load times short.

For a broader understanding of how VICIdial's recording system works and which Campaign settings control whether calls are recorded in the first place, see VICIdial call recording explained.

To see who has listened to recordings after the fact, the Recording Access Log is the right tool — covered in how to see which user listened to which recording.

Want a VICIdial environment where agent recordings are always retrievable and QA-ready? See VICIfast pricing.