How to export Outbound IVR call data

The summary grid is good for spotting patterns, but sometimes you need the raw call records. The Outbound IVR Export Report gives you exactly that: data about your outbound IVR (interactive voice response) calls, including the responses the people called were selecting. If you run survey campaigns, this is how you get the answers out for analysis.

What the export contains

Where the on-screen report aggregates calls by path, the export drops to the call level. Each row is a single call through the Call menu, paired with the choices that caller made. That makes it the right tool when you want to score a survey, match responses back to a Lead, or feed results into another system.

• Call detail for each outbound IVR call.
• The menu responses each caller selected.
• Enough granularity to rebuild a caller's path key by key.

When to reach for the export

The summary view answers how a Campaign performed. The export answers what each caller said. Use the export when you need to tie a specific response to a specific number, when a teammate wants the data in a spreadsheet, or when you are auditing whether the menu routed people the way you intended.

From menu press to exported row

flowchart TD
  A[Caller in outbound IVR] --> B[Selects a menu option]
  B --> C[Response stored on the call]
  C --> D[Run the IVR Export Report]
  D --> E[Call detail plus responses]
  E --> F[Open in spreadsheet or analytics]

It pairs naturally with the summary report. Read the outbound interval report to see your call volume by time, then use this export to inspect the responses behind those numbers. For how all the outbound reports relate, the reports overview ties them together.

Turning the export into answers

Once you have the file, the analysis is up to you. Many teams load it into a spreadsheet, tally responses by option, and compare the result against what they expected the menu to capture. If you set up a survey to gauge interest, the export is where you confirm how many people actually pressed the interested option versus how many dropped before they got there. That loop is how survey campaigns get tuned over time.

The export is also the cleanest way to reconcile your menu against your data. Because each row carries both the call detail and the selected responses, you can confirm that a prompt is recording the key you think it is. A mismatch usually means the menu was edited but the campaign was never re-pointed at the new prompt, and the export surfaces that quickly because the responses will not line up with the options you expect.

Keep the exports organized by campaign and date range. Survey results only mean something in context, and a folder of dated exports lets you track whether a menu change moved the responses in the direction you wanted. Over a few weeks, that history becomes the record of how your survey evolved and which version of the menu pulled the cleanest data.

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