How to blind-transfer a call to a phone number in VICIdial

A blind transfer is the fastest way to get a customer off your line and on to a fixed phone number. There is no conference and no introduction: you point the call at a number and step away. Here is exactly how to do it from the agent screen.

The steps

1. On a live call, click TRANSFER CONF to open the Transfer-Conf frame.
2. Type the destination into the Number to Dial field. This is the number the customer will land on.
3. Click BLIND TRANSFER. The system sends the customer to that number and removes you from the call.

That is the whole flow for a Cold transfer. Because you drop off the instant the transfer fires, there is no chance to brief whoever answers, so save this for destinations that do not need context.

What happens under the hood

flowchart LR
  A[Live call with customer] --> B[Open Transfer Conf]
  B --> C[Enter number to dial]
  C --> D[Click Blind Transfer]
  D --> E[Customer routed to number]
  E --> F[Agent leaves the call]
  F --> G[Agent goes to disposition]

Behind the button, the agent interface fires the BLIND_TRANSFER action, which is documented as sending a call to a defined phone number. The customer drops out of your Agent session and you are sent to the Disposition screen to wrap up the lead.

Blind transferring to an AGI script or IVR

You are not limited to plain phone numbers. If you put AXFER in the number-to-dial field, you can blind-transfer the customer to a VICIdial AGI (Asterisk Gateway Interface) script for logging or to an IVR (interactive voice response). You can target a specific extension by appending it, for example AXFER82904, as long as that extension is in your dialplan. This is a clean way to drop callers into a self-service menu without keeping an agent on the line.

Making the destination one click

If your agents blind-transfer to the same handful of numbers all day, set them up as Transfer-Conf Number presets. The D1 through D5 links auto-populate the Number to Dial field when clicked, so a regular destination becomes a single click instead of a typed-in number. For a larger list, Enable Transfer Presets gives you an almost unlimited set of saved numbers in a pop-up window. There is even a Quick Transfer button that does a one-click blind transfer to the selected in-group or number without opening the frame at all.

One thing to know about recording: if your campaign has 3-Way Recording Stop enabled, recording behavior changes around park and dial actions, but a plain blind transfer simply sends the customer off and moves you to wrap-up. Keep Call recording policy in mind when you decide which destinations get a blind handoff.

Common errors

If the transfer refuses, the usual causes are no live call on your screen or no destination number entered. Any transfer value needs a phone number, so an empty field will stop a blind transfer cold. The interface will tell you it cannot find a live call if the customer has already dropped, so confirm the customer is actually connected before you click.

A blind transfer is only one of several handoffs. To see when a warm path beats this one, read the warm vs cold transfer comparison, and for the full handoff landscape there is the transfers and closers guide.

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