leads-lists
Campaign DNC
A Do Not Call list scoped to a single VICIdial campaign, blocking a number for that campaign only while leaving it callable elsewhere.
Campaign DNC is a Do Not Call list tied to one specific Campaign. A number blocked here will not be dialed from that campaign, but it can still be called from any other campaign on the same dialer. This is the narrow, surgical option for opt-outs, and it only makes sense once you understand how it differs from the broader system block.
You reach for a campaign DNC when someone wants off a particular offer but is fine hearing from you about something else. A customer who declines one product, for example, should not be removed from every line of business you run if they still welcome those other calls. The campaign-scoped block respects that boundary instead of treating one no as a no to everything.
The contrast is the Internal DNC, which blocks a number across every campaign on the box. Picking the wrong scope is a common and costly mistake: blocking too widely loses callable leads you were allowed to reach, while blocking too narrowly can let a true opt-out slip through on another campaign and turn into a complaint. When you are unsure whether a request was meant broadly, the internal list is the safer choice.
VICIdial decides which list to write to based on the DNC Disposition your agent picks and how the campaign is configured, so set those options deliberately before you go live. Once a number is added, the matching Lead gets a Called status update so the hopper skips it next time. Campaign DNC and internal DNC together form the working DNC (do not call) system, and both serve the same goal as a general DNC list: respect the person who told you to stop.
In practice, many teams keep their campaigns separate precisely so that a campaign-level block stays meaningful. If you run two offers out of one Campaign, an opt-out from either offer ends up blocking both, which may not be what the customer meant. Splitting them into distinct campaigns gives each its own campaign DNC and keeps your records honest about who said no to what. Think about that structure before you launch rather than after the lists fill up.
Related terms
Called status
A flag on each lead that marks whether it has already been dialed in the current pass, used to decide whether the lead is eligible to be called again.
Campaign
A campaign is the container that ties together your lead lists, dialing rules, agents, and disposition options for one outbound calling effort.
Disposition
A disposition is the short code an agent sets at the end of a call to record what happened — sale, no answer, callback, not interested, and so on.
DNC (do not call)
DNC (do not call) is a list of numbers VICIdial must never dial — people who opted out or are legally off-limits — checked before every outbound call.
DNC list
A Do Not Call list of phone numbers that should never be dialed, checked automatically before VICIdial places a call to protect you legally.
Internal DNC
A system-wide Do Not Call list inside VICIdial that blocks a number across every campaign on the dialer, not just one.