The difference between VERM All Reports, Quick Reports, and Quick Agent Reports

When you run a report in VERM, the first real decision is the report type. There are three: All Reports, Quick Agent Reports, and Quick Reports. They all pull from the same data and the same queue you selected — the difference is purely how many sections come back and which ones. Picking the right type keeps you from scrolling past sections you don't need.

All Reports

All Reports is the full output: every report section VERM offers for the selected queue and date range. Use it when you are investigating something open-ended or want the complete record — answered breakdowns, per-agent detail, disconnections, transfers, IVR paths, DIDs, parked calls, and more. It is the heaviest type to read, so reach for it when you genuinely need everything rather than as a default.

Quick Agent Reports

Quick Agent Reports narrows the output to five sections, all about agent activity: ANSWERED, ANSWERED DETAILS, AGENTS, AGENT DETAILS, and OUTCOMES. This is the type to choose when your question is about people rather than traffic — who answered how many calls, how long they spent, what outcomes they logged. It cuts away the call-routing and IVR detail so the Agent performance picture stays front and center. Pair it with the Agent Report dropdown to focus on one person.

Quick Reports

Quick Reports is the most condensed. It generates just two sections, STATS and CALLS, which combine specific sub-reports pulled from the other sections into a compact summary. Use it for a fast read of the day without committing to the full layout — a quick check on volume and outcomes before deciding whether to dig deeper with All Reports.

Choosing a type

flowchart TD
  A[What do you need] --> B{Question type}
  B -->|Everything for an investigation| C[All Reports]
  B -->|Agent activity and outcomes| D[Quick Agent Reports]
  B -->|Fast volume summary| E[Quick Reports]
  C --> F[All sections render]
  D --> G[Five agent sections]
  E --> H[STATS and CALLS only]

All three share the same underlying counting rules, so the same call is treated identically regardless of type. A call is answered when its log user id is anything other than VDAD or VDCL, and that holds whether you are looking at the ANSWERED section in Quick Agent Reports or the same data inside All Reports. The numbers won't disagree between types — only the level of detail changes.

If you want to understand the answered count itself before comparing report types, our all-campaigns summary report guide explains the volume metrics, and the reports overview puts VERM in context with the other standard reports. Knowing your KPI up front — whether you care about Answer rate, Occupancy, or raw call volume — makes the type choice obvious.

VICIfast ships VICIdial with all three VERM report types ready to run on a branded subdomain over HTTPS in under 40 seconds — see our pricing and bring your own carrier.