How to read the User Group Timeclock Status Report

The User Group Timeclock Status Report is the one a floor manager keeps open at shift change. It is a current-day report that shows, by user group, whether users are logged into the Timeclock and into the VICIdial agent interface. In plain terms: who is clocked in, who is on the phones, and who needs a nudge.

Two logins, two columns

There are two separate logins in VICIdial, and this report shows both at once. One is the Timeclock — the payroll punch that says the shift has started. The other is the agent interface login, the Agent session that puts a person on the dialer ready to take calls. They are independent, which is exactly why a status view is useful: someone can be clocked in but not on the phones, or, rarely, the other way around.

flowchart LR
  A[Agent] --> B{Timeclock in?}
  B -->|No| C[Needs to clock in]
  B -->|Yes| D{Agent screen in?}
  D -->|No| E[Clocked but not dialing]
  D -->|Yes| F[Ready and working]

Why it is a shift tool

Because it is current-day and grouped by user group, this report is built for the start and end of a shift. At the start, you scan for anyone who has not clocked in yet and chase them down before the queue suffers. At the end, you catch the people who logged off the dialer but left their timeclock running, which would inflate their hours. It is a live picture, not a history, so refresh it and act on it in the moment.

Grouping by user group is what makes this manageable on a large floor. Instead of scanning one giant list, you read team by team, which maps to how shifts are usually staffed and supervised. A team lead can watch only their own group and spot the two people who are clocked in but not yet on the agent screen, while the floor manager scans every group for the same gap. The report does not tell you why someone is in that in-between state — it just makes the state visible early enough that you can ask before it costs you call coverage.

Catching a stray clocked-in agent early is the cheapest way to keep Shrinkage down — paid time that never became a dial-ready Status (lead status) starts the second someone clocks in but does not log into the agent screen. Watching that gap across a shift also protects Schedule adherence, since the people who are supposed to be on the phones actually are.

How it differs from the totals reports

Keep this one distinct from the hours-total reports. The Timeclock Report sums closed shifts after the fact; the Timeclock Detail report lists every punch. This status report does neither — it tells you the live in-or-out state right now, for today only. Use it to manage the floor, then use the totals reports to read the KPI numbers once the day is closed.

For where the status view sits against the rest of the suite, read our guide to VICIdial reports, and for the live agent picture on the phones see the real-time main report.

VICIfast provisions a tuned VICIdial box with live status reporting in under 40 seconds — see pricing.