Billing, refunds, and cancellation

Monthly or annual, USD only, single auto-refund window for provisioning failures.

How billing works on VICIfast: cycles and the free trial, how to cancel, what happens if a payment fails, and when refunds apply.

Billing cycles and tax

Pick monthly or annual when you order. Annual costs 10× the monthly plan price — about 17% less than paying monthly. Honest caveat: the annual discount applies to the plan price; add-ons on annual plans are billed at 12× their monthly price.
All amounts are in USD. Stripe Tax computes the correct sales tax or VAT from your billing address.
To update your card or billing address, or to download invoices: click Billing in the left sidebar. The Payment method card opens the Stripe customer portal, and the Invoices tab has every invoice as a PDF.

Free trial

The Launch plan includes a 7-day free trial. We ask for a card at signup so the plan converts seamlessly on day 7 — no surprise downtime if you forget. Cancel any time during the trial and you owe nothing. The trial is once per customer.

Cancelling a server

Open your server, click the ⋮ (More server actions) menu, and choose Cancel subscription.
Pick At the end of the billing period (recommended) — the server keeps running until the period ends — or Cancel now to delete it within the hour. Cancelling now asks you to type the hostname to confirm and is not refundable.
Confirm. The server’s status becomes PENDING_CANCEL straight away; at period end it moves to TERMINATING and is deleted.

Changed your mind? The same ⋮ menu shows Resume subscription at any point before the period ends, and the server carries on as normal.

If a payment fails

Stripe retries the charge automatically, and we email you a link to update your payment method.
Once the invoice goes past due, the server is suspended — powered off, data preserved — and you get daily reminder emails with the exact deletion date.
Pay any time within 7 days of going past due and the server powers back on automatically.
After 7 days past due the server is terminated and its data is destroyed. A final backup is kept for a further 7 days — contact support immediately if you need it.

Refunds

There is one automatic refund window: provisioning failures within 1 hour of payment. If our system can’t produce a working server for any reason, the charge is reversed automatically (orders paid from wallet balance get the refund as wallet credit).

Outside that window we don’t pro-rate or refund — when you sign up you’re committing to the plan period you picked. Billing errors and double-charges are the exception: open a ticket and we’ll fix them.

Good to know

Need a different plan? ⋮ menu → Change / upgrade plan on the server page.
Servers billed from wallet balance don’t have a card to fail — cancellation simply stops the auto-renewal at the renewal date.