What "awaiting confirmation" means for manual orders

When you pick "Manual payment" at checkout, your order is staged but the server doesn't provision yet. Your provider has to confirm they received your payment first.

What you'll see

After clicking through, you land on an "Awaiting confirmation" page with your order number and the provider's support email. They'll contact you with their preferred settlement instructions (bank transfer, cash, whatever you arranged with them).

What happens next

1. You send payment per their instructions.

2. They mark the order paid in their dashboard.

3. Your server provisions and shows up on your dashboard within ~60 seconds.

4. An order-confirmation email lands in your inbox.

How long does this usually take?

Depends entirely on your provider's response time. There's no SLA from our side. If you haven't heard back after an hour, the order's landing page shows their support email — reach out there.

Can the order be cancelled?

Yes. If you didn't actually send payment yet, your provider can cancel the order without consequence. If you sent payment but they cancelled before approving, contact them directly — manual settlements are between you and them.