The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
Running your old dialer and VICIdial in parallel during migration
How to split traffic between your existing dialer and VICIdial during migration, avoid double-dialing leads, measure side-by-side performance, and safely ramp VICIdial up.
Managed cloud VICIdial vs a DIY cloud install
Choosing between a managed VICIdial host and a self-installed cloud setup comes down to how much engineering time you want to trade for platform fees. Here is how the two paths compare.
How to migrate from GoAutoDial to VICIdial
GoAutoDial and VICIdial share the same core Asterisk engine and a nearly identical database schema, making this migration mostly a config and data lift. Here is how to do it cleanly.
Closing the reporting gap after leaving a hosted platform
The metrics you lose when you move away from a managed dialer dashboard and how to rebuild them in VICIdial using real-time reports, agent stats, CSV exports, and optional QueueMetrics.
How to migrate from OSDial to VICIdial
OSDial is a VICIdial fork with a near-identical database schema. Moving to a current VICIdial install is mostly a schema-diff exercise, not a re-platform. Here is the practical path.
How to migrate from NICE CXone to VICIdial
NICE CXone is one of the most feature-rich contact center platforms available, which also makes it one of the most expensive and complex to migrate away from. This guide covers the planning, data export, and cutover process for teams moving to VICIdial.
Retraining agents when you move to VICIdial
Moving agents to VICIdial is as much a people problem as a technical one. This post covers the agent screen differences, disposition and pause code changes, and a practical short training plan.
Porting your phone numbers when you move to VICIdial
Number porting when switching to VICIdial involves an LOA, your losing carrier, and a timeline measured in days not hours. Here is how to plan the port and avoid call center downtime.
How to migrate from Vonage Contact Center to VICIdial
Vonage Contact Center (formerly NewVoiceMedia) combines CRM-native routing with a contact center platform, but licensing costs and Salesforce dependency drive teams to look for alternatives. This guide covers the migration path to VICIdial.
How to migrate from RingCentral to VICIdial
RingCentral works well for unified communications, but outbound dialing teams often hit rate limits and per-seat costs that don't scale. This guide walks through exporting your data and cutting over to VICIdial.
How to import your existing leads into VICIdial
Importing leads into VICIdial means cleaning your CSV, mapping columns to vicidial_list fields, handling phone formatting, time zones, and dedupe with vendor-lead-code. Here is the complete walkthrough.
Rebuilding your call scripts in VICIdial
How to re-create your agent call scripts in VICIdial, use variable substitution from lead fields, attach scripts to campaigns and ingroups, and test them on a live agent screen.
Migrating to VICIdial: the complete guide
A calm, end-to-end plan for leaving a hosted dialer for VICIdial - what moves, what to export, how to rebuild, and how to cut over without downtime.
How to migrate from Convoso to VICIdial
Convoso's per-minute and seat fees add up fast. This guide covers exporting your Convoso data, mapping it to VICIdial's structure, and running a clean cutover to your own managed dialer.
How to migrate from Twilio Flex to VICIdial
Twilio Flex's consumption billing can spike unpredictably as your team scales. This guide covers exporting your Flex data, mapping it to VICIdial, and cutting over to a fixed-cost managed dialer.
Moving from a self-hosted ViciBox to managed VICIdial
ViciBox gave you a working VICIdial fast, but now the box is aging and maintenance takes real time. Here is how to lift your data to a managed VICIdial host and stop owning the OS.
Mapping your old dispositions to VICIdial statuses
How to build a disposition-to-status mapping table, which VICIdial statuses are reserved and cannot be renamed, and how to keep reporting comparable across the migration.
Moving your DNC list to VICIdial
Migrating your suppression list to VICIdial means exporting your existing DNC contacts, loading them into the internal DNC table, and verifying campaign-level settings before you dial a single number.
How to migrate from Talkdesk to VICIdial
Leaving a hosted SaaS like Talkdesk for VICIdial means exporting your leads, dispositions, and recordings, then mapping them into your new dialer. Here is how to do it without losing data.
Planning a zero-downtime cutover to VICIdial
A structured migration-day plan covering pre-checks, phased campaign cutover, a go/no-go checklist, and who owns the rollback decision when something goes sideways.
How to migrate from Genesys to VICIdial
Genesys Cloud and PureConnect are powerful enterprise platforms, but licensing costs are steep and IVR flows are tightly coupled to the platform. This guide explains how to plan a migration to VICIdial without losing your routing logic.
Bringing your old call recordings to VICIdial
Moving historical call recordings when you switch to VICIdial requires understanding how VICIdial stores files, what naming conventions it expects, and whether re-importing is even worth the effort.
How to run VICIdial on Linode/Akamai
Linode, now part of Akamai, offers solid dedicated-CPU instances and competitive pricing that suit a VICIdial deployment well, once you configure the firewall and Asterisk IP settings correctly.
Fixing NAT one-way audio in the cloud
One-way audio on a cloud VICIdial server almost always means Asterisk is advertising its private IP in SDP instead of the routable public address.