How to read the VERM Calls Per Day report

The VERM Calls Per Day report takes the date range you picked and splits every call across the calendar days inside it. Instead of one grand total, you see one row per date, each with a count, a percentage of the whole range, and a bar graph so a busy Tuesday stands out next to a quiet Sunday at a glance.

Answered call distribution by day

This first section counts only answered calls for each date. A call is counted as answered when its log user id is not VDAD or VDCL; those two are the dialer's own placeholders for calls that never reached a human, so they land in the unanswered tallies instead. For every date you get the number of answered calls, what percent of the whole range's answered calls fell on that day, and a bar graph comparing that day against the others.

Each date also shows the average, minimum, and maximum call length, plus a second bar graph for average call length relative to the other dates. That length number is your Talk time view at the daily level: a day with normal volume but unusually long calls often means agents are stuck on hard accounts or thin scripting, and a sustained climb across several dates is worth chasing before it becomes a habit.

Wait time, sales, and the other sub-reports

The same report bundles several more daily breakdowns under it. Each one keeps the same shape: a count, a percentage of the range, and bar graphs that rank days against one another.

• Answered call wait time per day shows, for each date, the answered-call count and the average, minimum, and maximum wait time. Wait time is drawn from inbound calls only, the queue_sec a caller spent holding before an agent picked up.
• Unanswered call wait time per day does the same for calls that went unanswered, so you can see how long abandoned callers waited before giving up.
• Sales per day, Queue length per day, Schedule Adherence per Day, and Inclusive SLA per day round out the report, each charting its own number against the calendar.

Reading the answered count next to the wait time is the quickest health check you have. If a date posts a healthy Answer rate but the wait-time bar is tall, callers are sitting in the Call queue longer than they should and your staffing on that day was short. That pairing is the daily-level KPI managers watch most.

How a call lands on a day

flowchart TD
  A[Call logged for the date] --> B{User id VDAD or VDCL}
  B -->|No| C[Counted as answered]
  B -->|Yes| D[Counted as unanswered]
  C --> E[Adds to answered count and call length]
  D --> F[Adds to unanswered count and wait time]
  E --> G[Bar graph ranks day vs other days]
  F --> G

If you are new to the VERM family, start with the reports overview to see where the per-day report sits among the others, and the real-time main report for the live counterpart to these historical daily numbers.

VICIfast ships VICIdial with VERM ready to run on a dedicated, branded server in under 40 seconds, so your Calls Per Day report is populated from your very first dialing day. See /pricing to pick a plan.