Phone Code Override

Phone Code Override is a list-level setting that forces a specific dialing code onto every lead in that one list. Normally a lead's routing follows the defaults set on the campaign, but with the override turned on, the whole list gets dialed using the code you choose — no matter what the campaign would otherwise apply. It's a way to make one list behave differently without disturbing anything else.

The whole point is to dial one list differently from the rest. Suppose most of your leads are domestic, but you've just loaded a list of international numbers. Instead of standing up an entirely separate campaign with its own settings, agents, and reports, you set a phone code override on that single list so its calls carry the right country or routing code and go out correctly. The rest of your campaigns keep running exactly as they were.

This works hand in hand with the phone number prefix setting and your dial-plan rules, which together decide which trunk a call actually leaves on. A code can push a list's calls toward a specific carrier — genuinely useful if you keep one provider for local calls and another for long-distance or international, where rates and quality differ. The override is the lever that says "this list, this route," while the campaign default handles everything else.

Get the override wrong and the calls either fail outright or route to the wrong place at the wrong rate, so always test with a small batch before you point a whole list at a new code. And keep one distinction straight: this setting controls how the call leaves your system, not what your prospect sees. It does not change the did number you show as your outbound caller ID — that's a separate setting entirely, and changing one won't change the other.