How to set up the VICIdial audio store

You open the VICIdial admin looking for the audio store and the link is not there. That is normal — depending on how your system was installed, the store may not be switched on yet. Three settings turn it on, and once they are saved a new Audio Store link appears in the sidebar.

This is a one-time setup. After it is done, loading prompts becomes routine and every Welcome message or hold clip you add reaches all your servers on its own.

Turn on central sound control

Open the Admin section and click System Settings in the sidebar. You are looking for three fields:

1. Central Sound Control Active — set this to 1. This is the master switch for the audio store.
2. Sounds Web Server — enter the server portion of your admin web address, for example 192.168.1.2. This tells VICIdial where uploaded files live.
3. Active Voicemail Server — pick the first, main, or only VICIdial Asterisk server.

Click Submit at the bottom of the page. The new Audio Store link now shows in the left sidebar. Click it and you are in.

flowchart TD
  A["Admin > System Settings"] --> B["Central Sound Control Active = 1"]
  B --> C["Set Sounds Web Server"]
  C --> D["Set Active Voicemail Server"]
  D --> E["Submit"]
  E --> F["Audio Store link appears"]
  F --> G["Upload your first prompt"]

Get your first file in

On the Audio Store page you upload files from your computer and see what is already in the system. Use a PCM 16-bit 8k WAV file — that is the format VICIdial expects, and getting it right up front saves a round trip. After about two minutes the uploaded file is copied to every active VICIdial server. That delay is the distribution step doing its job, so do not panic if a prompt is not instantly visible on a second box.

You do not have to start from a file on disk. From any phone registered on the system you can dial 8168, follow the prompts, and record a message over the line — the pin it asks for is 4321. It reads back a prompt ID starting at 85100001; write that down. After roughly two minutes the recording lands in the audio store like any uploaded file. That is the fastest way to capture a quick Safe Harbor message or a temporary Music on hold note without leaving your desk.

Using your prompts

Once a file is in the store, the audio chooser appears next to prompt fields across the admin — Call Menus, In-Groups, Music-On-Hold, campaigns. Click the chooser, sort by name, size, or age, play a clip to confirm it, and select it to fill the field. No typing filenames, no guessing. An Agent or an IVR (interactive voice response) then plays exactly what you picked.

That is the whole setup. If you want the broader context of where these prompts get used — greetings, drops, hold music — the audio prompts and voicemail guide covers it, and uploading an audio prompt walks the upload step in detail.

On a managed box these three settings are already filled in and the store is live on first boot, so you skip straight to uploading. If a fresh, pre-wired VICIdial sounds easier than touching System Settings, spin up a ready VICIdial server — see pricing. It is provisioned in under 40 seconds with the audio store ready to go.