ADAPT_TAPERED

ADAPT_TAPERED is one of the specific adaptive dialing methods VICIdial offers. Like all of them, it lets the system manage the calling pace for you — but the "tapered" part means it deliberately eases off as a campaign goes on, rather than holding a flat pace right up to the limit. It is the most cautious of the adaptive options.

To picture why that helps, remember how the drop rate cap works: it's measured over a rolling 30-day window. If you dial flat-out and only pull back once you hit 3%, your drops tend to bunch up at the start. Tapering spreads them out more evenly, so you're less likely to slam into the cap late in the period and have to slow everything to a crawl just to recover.

When to reach for it

You choose ADAPT_TAPERED as the dial method on a campaign when you'd rather play it safe on compliance than squeeze out the absolute most calls. It still uses auto dial level under the hood and still rides on predictive dialing, but it errs toward caution. The trade-off is that agents may sit idle a touch more than under a more aggressive mode, which is a price many teams are happy to pay.

In plain terms: it's the setting for teams who'd rather sleep soundly than chase every last connect. If you've been burned by a drop rate spiking late in the month, ADAPT_TAPERED is worth a try. You can always move to a livelier method once you trust your dial level numbers and know your list behaves the way you expect.

It matters because compliance trouble is expensive and hard to undo, while a few idle agent-seconds cost almost nothing by comparison. ADAPT_TAPERED makes a deliberate bet in favor of safety, and for most teams running an unfamiliar list that's the smart side of the trade. Once you've watched it behave over a full week and seen where your drops settle, you'll have the confidence to decide whether a faster mode is worth the extra risk on your particular campaigns.