Insurance BPO · 40 seats · ViciBox migration
Cut over from ViciBox in one afternoon — and stopped losing weekends to the box
- Lead imports: overnight batch → in-browser in minutes
- Lockout tickets: ~6/week → 0 (agents self-whitelist)
- Dialer-admin time: ~10 hrs/week → ~1 hr/week
- Cost within $30/mo of the old bare-metal bill — with backups, firewall, and monitoring included
“The box used to be my second job. Now I forget it exists for weeks at a time.”
