VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
What the average channels-in-use number means
The average channels-in-use figure on the Server Performance Report tells you how many concurrent Asterisk audio paths the server carried on average across a shift.
How to read the Campaign Debug Page
The Campaign Debug Page surfaces the dialer's own back-end log lines for one campaign so you can see exactly why it stopped dialing, hopper-loading, or pacing correctly.
What "most concurrent agents" tells you about server sizing
The most-concurrent-agents daily peak in Maximum System Stats shows the highest number of agents logged in simultaneously, which is the figure that drives seat licensing and server headroom planning.
How to read the Server Versions page
The Server Versions page shows every server in your VICIdial cluster in one table, letting you confirm health, version alignment, and disk headroom at a glance.
How to read the Server Performance Report graphs
The Server Performance Report graphs four metrics over time on the same axes, and reading them together is the key to diagnosing whether call problems come from hardware or software.
Monitoring the Asterisk channel count on your VICIdial server
The Asterisk channel count in the Server Performance Report shows how many live audio paths are open at any moment, helping you separate real call surges from runaway processes.
How to compare the settings of two campaigns side by side
Using VICIdial's Settings Compare Utility on the CAMPAIGNS type lets you see exactly which field differs between a working campaign and a broken one, without guessing.
The DB Schema Compare Utility explained
The DB Schema Compare Utility checks your VICIdial database servers for schema drift by comparing tables, row counts, and column counts between the primary and any secondary server.
The Settings Compare Utility explained
The Settings Compare Utility lets you pick two records of the same type and see every setting side by side, with differences highlighted so you know exactly what changed.
How to read the Asterisk Debug Page
The Asterisk Debug Page gives you SIP and IAX peer status, outbound registry state, and the last 1000 lines of Asterisk console output without requiring SSH access to the server.
What peak system load tells you about your VICIdial box
Peak system load in the Server Performance Report shows the single worst run-queue depth of a shift, revealing whether your VICIdial box hit a capacity ceiling.
What Queue Groups do in reports
Queue Groups bundle several campaigns and inbound groups under one ID so reports can show combined stats for a whole team or product line.