platform
Server snapshot
A server snapshot is a saved copy of your whole VICIdial server at a point in time that you can restore later if something goes wrong.
A server snapshot is a full copy of your VICIdial server captured at a single moment. It records the whole disk, including the operating system, your VICIdial configuration, your leads, and your call recordings. If a later change breaks something, you can restore the snapshot and the box returns to exactly how it was when the snapshot was taken.
Because your box is a Single tenant VPS, the snapshot is yours alone and reflects only your data. Cloud snapshots take a few minutes to create, which is normal for a full-disk image, and you can take them on demand before a risky change or schedule them to run automatically. Restoring rolls the server back to that captured state.
Snapshot versus reset
It is easy to mix up a snapshot with a Factory reset, but they pull in opposite directions. A snapshot is about going back to a known-good point you saved; a factory reset throws everything away and rebuilds a blank server through the same Provisioning automation. Take a snapshot when you want a safety net before tinkering, and reset when you want to start completely fresh.
A few habits make snapshots worth the storage. Take one before an upgrade, a big config change, or a carrier swap, and keep a sensible schedule so you always have a recent point to fall back to. Remember that a snapshot is a whole-box image, not a tidy export of a single Call recording or report. On standard Managed hosting the snapshot is a real disk image; on bring-your-own hardware the same idea applies but the storage details depend on your provider.
Related terms
Call recording
Call recording captures the audio of a conversation to a file, so a call can be reviewed later for coaching, quality checks, or compliance.
Factory reset
A factory reset wipes your VICIdial server back to a clean install, removing all leads, campaigns, and recordings so you can start fresh.
Managed hosting
Managed hosting means VICIfast rents the server, installs and secures VICIdial, and keeps it running, so you only deal with the dialer, not the operating system.
Provisioning
Provisioning is the automated process that turns a paid order into a working, secured VICIdial server reachable on your own subdomain.
Single tenant
Single tenant means each customer gets their own dedicated server, so your dialer, data, and recordings never share a machine with anyone else.
VPS
A VPS, or virtual private server, is a slice of a physical machine that behaves like its own dedicated computer with its own operating system and resources.