Ring-all

Ring-all is an inbound routing strategy where, when a call comes in, every available Agent's phone rings at the same time. Whoever picks up first gets the call; everyone else's phone stops ringing. It's the "all hands" approach to answering — fast, but noisy.

You set this on the Ingroup, which is the inbound queue calls land in after they arrive on a DID (direct inward dialing) (Direct Inward Dialing number). VICIdial reads the DNIS to know which ingroup the call belongs to, then applies whatever ring strategy that group uses. Ring-all is one choice among several.

Why it matters: ring-all gives the shortest answer time because nobody waits their turn — the call hits everyone instantly. The downside is fairness and chaos. The same fastest agents grab most calls, and a busy room full of phones ringing at once gets old quickly. It suits small teams or low call volume better than a big floor.

The main alternative spreads calls one agent at a time so the load gets shared more evenly. Either way, an agent has to be in a ready Status (lead status) and not already on a call to be in the pool. For overflow or transfers, a call can be handed to a Closer who specializes in finishing inbound conversations.