VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
The VICIdial User Stats page explained
A tour of every section on the User Stats page, from talk time and login events to timeclock punches, activity breakdowns, and recordings.
What is the VICIdial registration password?
The VICIdial Registration Password is the SIP or IAX secret your phone uses to connect. Here is its limit, its default, and where it lives.
VICIdial Timeclock AUTOLOGOUT explained
When VICIdial force-logs-out a user at Timeclock End of Day, the record is marked AUTOLOGOUT and carries a star next to its ID.
What is the VICIdial dialplan number?
The VICIdial Dial Plan number is the number you dial to make a phone ring. It is defined in Asterisk's extensions.conf. Here is how it works.
What is the VICIdial phone extension?
The VICIdial Phone extension field is the phone's Asterisk name without the protocol prefix. Here is the no-dashes rule and how it pairs with Protocol.
VICIdial login password vs registration password
Two VICIdial phone passwords get confused constantly: the web Login Password and the SIP Registration Password. Here is what each one does.
How to edit Timeclock records in VICIdial
A walkthrough of editing VICIdial Timeclock records from the User Status and User Stats pages, including which changes the system rejects.
VICIdial phones: the complete guide
Everything a VICIdial operator needs to know about phone entries: required fields, extensions, dial plan numbers, passwords, and protocols.
How to set a strong VICIdial phone password
The default VICIdial Registration Password is test, which is a security hole. Here is how to pick a strong one within the allowed character set.
Fix the Reserved Dialplan Number warning
The VICIdial Reserved Dialplan Number warning means the number you picked cannot be dialed. Here are the reserved ranges and how to choose another.
How to force Timeclock login in VICIdial
A User Group setting in VICIdial can require agents to clock in before they reach the agent interface, guaranteeing attendance data.
What is a VICIdial phone entry?
A VICIdial phone entry is the account a softphone, deskphone, or webphone registers to so an agent can take calls.