VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to pick the right Client Protocol for a phone
The Client Protocol menu offers SIP, PJSIP, IAX2, Zap, and EXTERNAL. Here is a simple way to pick the right one for any phone you add.
How to connect a Yealink deskphone to VICIdial
Map your VICIdial phone entry to a Yealink hardphone - server, extension, and Registration Password - and get it registered.
What the Exten Context field means on a phone
Exten Context is the dialplan context a phone primarily operates in. The client apps assume it for the numbers they dial, so it should be the widest context.
How to add a SIP or IAX phone, step by step
A plain walkthrough for adding a SIP or IAX phone entry in VICIdial, the eight fields you must fill, and how the config builds itself.
How to confirm a phone is registered with sip show peers
The sip show peers command on the Asterisk box shows every phone, whether it is registered, and its latency. Here is how to read the output.
Softphone vs deskphone for VICIdial agents
Softphones and deskphones both register to VICIdial the same way. Here is how to pick the right one for your agents and floor.
How to fix a VICIdial phone that won't register
A VICIdial phone that won't register usually comes down to a wrong password, wrong server IP, protocol mismatch, or a firewall. Here is the order to check.
What an EXTERNAL protocol phone is for
EXTERNAL is a Client Protocol choice that creates no Asterisk account. Here is what an EXTERNAL phone does and when to use one.
What the PJSIP protocol option means for a phone
PJSIP is one of the Client Protocol choices on a VICIdial phone. Here is what it is, how it differs from plain SIP, and when to use it.
What the Phone Context field does
Phone Context is the dialplan context a phone uses to dial out. Default is default. Setting it to a fake context blocks the phone from dialing on its own.
How to stop agents dialing outside a campaign with Phone Context
Point a phone's Phone Context at a non-existent dialplan context like agent-nodial and the device can only dial through VICIdial, never on its own.
VICIdial Timeclock vs login session
A Timeclock punch and an agent-screen session are two different records in VICIdial, which is why the two times rarely match.