About your server's SSL certificate

Your subdomain has a free Let's Encrypt certificate, auto-renewed every ~60 days. You don't need to do anything.

Every server you provision on VICIfast gets a free Let's Encrypt SSL certificate for its subdomain. This page explains what's happening behind the scenes — but you don't need to read it. The cert just works.

What you'll see

When you open your dashboard URL or the VICIdial admin URL, your browser shows a padlock and "Let's Encrypt" as the issuer. That's a publicly-trusted certificate — anyone can connect securely without warnings.

Renewals

Certificates from Let's Encrypt last 90 days. We renew yours automatically, well before expiry. There's nothing to configure, no expiry alerts to dismiss, no scheduled downtime.

When something goes wrong

If your browser ever shows a TLS error on your VICIfast subdomain, contact support. Real issues are rare — usually a DNS misconfiguration if you've moved your domain elsewhere.

For BYO root domain customers

If you're running VICIfast on your own root domain (e.g. dialer.yourcompany.com) you created a _acme-challenge CNAME at your DNS provider during onboarding. Don't delete it. Removing it stops cert renewals; you'll get an email from us before it actually breaks anything, but it's easier to leave it in place. The record points at a VICIfast subdomain that exists only to receive ACME challenges — it has no other DNS effect.

Custom certificates

Not supported. Every customer gets a Let's Encrypt cert managed by VICIfast. If you have a regulatory requirement for a specific CA, contact sales for an enterprise conversation.