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27 posts.
What Is STIR/SHAKEN?
STIR/SHAKEN is the set of carrier protocols that cryptographically attest to a caller's right to use a number, from origination to destination.
Read postSafe Harbor Ring Time: Minimum 15 Seconds
FTC Safe Harbor requires calls to ring at least 15 seconds or 4 rings before you hang up. Set Dial Timeout above 15 in VICIdial.
Read postWhat FCC Telemarketing Regulation Covers
FCC telemarketing rules are nearly identical to the FTC's, with a few extras like automated opt-out for dropped autodials and technical ATDS requirements.
Read postWhat the Drop Action MESSAGE Setting Does
The Drop Action campaign field decides what an abandoned call hears. MESSAGE plays your Safe Harbor recording; HANGUP just disconnects.
Read postThe FCC Automated Opt-Out Requirement
Dropped autodial calls must offer an automated opt-out. In VICIdial, route drops to a Call Menu running cm_dnc.agi so the consumer can remove themselves.
Read postWhat the TCPA Means for Call Centers
A plain overview of the Telephone Consumer Protection Act of 1991 for outbound call-center operators, and the VICIdial settings that keep you compliant.
Read postWhat Is an ATDS Under the TCPA?
An ATDS is equipment that stores or produces numbers with a random or sequential generator and dials them. Here is what that means for your dialer.
Read postManual-Dial-Only Dialing to Stay TCPA-Safe
One TCPA strategy is to call cell phones only from a dialer with no auto-dial capacity, so a human triggers every call. Here is how that works.
Read postTCPA Penalties for Illegal Cell Phone Calls
TCPA penalties run $500 to $1,500 per call or text, and class actions can multiply that across thousands of leads. Here is what a dialer operator should know.
Read postRingless Voicemail and FCC Rules
In November 2022 the FCC ruled that ringless voicemails are subject to robocall rules, so they require the same prior consent as automated calls.
Read postIs VICIdial an ATDS?
VICIdial dials from loaded lead lists, not a random or sequential generator, so under the 2021 ruling it appears not to be an ATDS. Configuration still matters.
Read postCalling Cell Phones: TCPA Consent Rules
Since October 16, 2013, dialing or texting a cell phone with an ATDS needs prior express written consent. Here is how that rule shapes your campaigns.
Read postThe 2021 Supreme Court ATDS Ruling
In April 2021 the Supreme Court unanimously narrowed the definition of an autodialer, requiring a random or sequential number generator. Here is what changed for dialers.
Read postTCPA Consent Revocation Rules
A consumer can revoke consent to your calls and texts by any reasonable means. Here is how a VICIdial operator honors that within 10 days.
Read postAI Voice Bots and the TCPA
AI-generated and prerecorded voice calls count as robocalls under TCPA and FCC rules, so they need prior express written consent. Here is what that means for VICIdial.
Read postThe Standard Opt-Out Keywords You Must Honor
Stop, quit, end, cancel, unsubscribe, revoke, and opt out automatically trigger an opt-out. Here is how a VICIdial SMS program processes them.
Read postOne-to-One Consent and Lead Providers
Under the newer TCPA rules, consent must be a separate item granted to each individual seller. That changes how bought leads can be called.
Read postWhat Robocall Mitigation Is
Robocall mitigation is the loosely defined, carrier-level tool that blocks calls a carrier thinks are robocalls. The rules vary widely by carrier.
Read postWhat the TRACED Act Is
The December 2019 TRACED Act set STIR/SHAKEN, robocall mitigation, and bigger penalties in motion. Here is what it means for a VICIdial caller.
Read postSTIR/SHAKEN Attestation Levels: A, B, C
What full (A), partial (B), gateway (C) and no attestation each mean in STIR/SHAKEN, and why the level on your calls changes how they get delivered.
Read postWhy STIR/SHAKEN Matters for Outbound Callers
How STIR/SHAKEN attestation affects call delivery and answer rates, and what an outbound call center can do to keep its numbers landing.
Read postWhat the Reassigned Number Database Is
The FCC Reassigned Number Database holds 300M+ US numbers reassigned or disconnected since 2021, so callers can confirm a number still belongs to the right person.
Read postHow to Query the Reassigned Number Database
Check up to 50 numbers individually or 250,000 in a batch at reassigned.us, using your last-contact or consent date to confirm a number was not reassigned.
Read postWhy Your Calls Get Flagged Scam Likely
The causes behind SCAM LIKELY labels, from low attestation and high volume to complaints and reused DIDs, and how to reduce flagging.
Read postWhat Is a Do-Not-Originate (DNO) List?
A DNO list is an FCC-required carrier-level list of phone numbers that should never originate outbound calls. Here is what it means for VICIdial operators.
Read postVSPs and STIR/SHAKEN Certificates
Voice Service Providers must hold their own registered STIR/SHAKEN certificates for calls originating on their networks, even with a third-party upstream.
Read postTCPA 2025 Rule Changes Explained
The 2025 TCPA changes add separate per-seller consent, a wider revocation definition with a 10-day deadline, and bring AI voice bots under robocall rules.
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