VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
The VICIdial "delete vmail after email" setting
This optional flag removes a message from the box once it's emailed out. Here's the retention trade-off and when to switch it on.
How to add a VICIdial voicemail box
Walk through the ADD A NEW VOICEMAIL ENTRY screen, the five fields you actually need, and when a general voicemail box is the right tool.
How to modify a VICIdial voicemail box
The modify screen shows far more than the add form. Here's the full field set, why it appears only after saving, and what each option controls.
How to convert audio for VICIdial
Turn an MP3 or a 48k stereo recording into a VICIdial-ready prompt with one sox or ffmpeg command. The exact flags and why each one is there.
The VICIdial voicemail Active setting
The Active Y/N flag decides whether a box accepts and gives access to messages at all. Here's exactly what disabling it does.
The VICIdial voicemail timezone (zone) setting
Every VICIdial voicemail box can carry its own timezone. The Voicemail Zone field decides what local time gets stamped on each message - here is how it works and why it matters.
How to set up the VICIdial audio store
Turn on central sound control, point it at your web server, and get your first prompt into the audio store. A short walkthrough.
VICIdial voicemail when no agent is available
When no agent can take a call, route it to a VICIdial voicemail box so the caller can leave contact information for follow-up instead of hitting a dead end.
The VICIdial voicemail ID and password fields
What the voicemail box ID and password are really for, the rules they have to follow, and how someone dials in to check messages with them.
VICIdial audio store file formats
VICIdial accepts exactly two prompt formats. Here are the precise specs and why anything else gets rejected with a red warning.
New vs old messages in VICIdial voicemail
VICIdial tracks new and old message counts per box, moving a message from new to old the moment you listen to it. Here is what that split means.
The VICIdial voicemail greeting chooser
VICIdial lets a voicemail box play a specific recorded greeting pulled from the audio store. Here is the Voicemail Greeting field, how it picks an audio file, and what has to be on first.