VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to upload an audio prompt in VICIdial
The exact steps to push a prompt into the VICIdial audio store: naming, the upload, format validation, and where the file ends up.
Routing a DID or call menu to VICIdial voicemail
Point an inbound DID or a Call Menu option at a VICIdial voicemail box to catch after-hours and overflow calls without an agent on the line.
Audio, voicemail, and text-to-speech in VICIdial explained
A hub guide to how VICIdial handles voicemail boxes, the audio store, prompt formats, and text-to-speech, with pointers to every setting you will touch.
How to convert audio for VICIdial
Turn an MP3 or a 48k stereo recording into a VICIdial-ready prompt with one sox or ffmpeg command. The exact flags and why each one is there.
The VICIdial "delete vmail after email" setting
This optional flag removes a message from the box once it's emailed out. Here's the retention trade-off and when to switch it on.
Using a VICIdial voicemail box as a message drop
The most common use of a general VICIdial voicemail box is a message drop that captures calls from one DID or Call Menu. Here is how to set one up.
New vs old messages in VICIdial voicemail
VICIdial tracks new and old message counts per box, moving a message from new to old the moment you listen to it. Here is what that split means.
The VICIdial voicemail admin user group
VICIdial can scope a voicemail box to a single admin user group, so only the right admins can see it. Here is the Admin User Group field and how it keeps multi-tenant setups separate.
How to set up the VICIdial audio store
Turn on central sound control, point it at your web server, and get your first prompt into the audio store. A short walkthrough.
How to Set Up Phone Aliases, Step by Step
A walkthrough for building VICIdial phone aliases: create matching phones on each dialer, then tie them together with one alias login.
How to create a phone alias with the add_phone_alias API
A phone alias groups several phone logins under one name so a single login can ring a set of phones. Here is how to create one over the API.
Why Every Phone in an Alias Needs the Same Login Password
A phone alias only works if all its phones share one login password - here is why that rule exists and what breaks when you ignore it.