Help / Customer FAQ

What is this platform?

Managed VICIdial hosting on dedicated cloud servers, branded with your logo and domain.

This platform is a managed VICIdial hosting service. You sign up, pick a plan, and within ~7 minutes you get a dedicated cloud server running a hardened, pre-installed VICIdial under a branded subdomain over HTTPS — no SSH, no install scripts, no cert wrangling.

What you get

  • A dedicated VPS — no shared tenancy, no neighbours that can saturate your CPU.

  • VICIdial pre-installed and configured per current best practices.

  • HTTPS via Let's Encrypt, renewed automatically.

  • Your own subdomain on one of our customer-facing domains, or your own domain via DNS records.

  • Hetzner Cloud's underlying network reliability + Cloudflare DNS-only routing.

What you bring

  • Your SIP carrier (we don't resell minutes).

  • Your dialer plan (lists, campaigns, agents).

  • Your compliance posture — you operate the dialer, you own the calls.

What we never touch

Recordings stay on your server. We don't proxy SIP/RTP. We don't have access to your call logs. The only data we hold is what you give us at signup — your billing email, plan choice, and server lifecycle metadata.

Tags: overview, getting-started