Help / Tickets & support
Ticket management
Lightweight customer-support module: open / pending / resolved / closed.
The platform ships a lightweight ticket module for customer ↔ support communication. Ticket = title + description + thread of messages + status + priority.
States
OPEN — customer opened, support hasn't replied yet.
PENDING — support replied, waiting on the customer.
RESOLVED — issue fixed.
CLOSED — auto-closed after 30 days at RESOLVED.
Customer surface
/dashboard/support — customer creates a ticket from the dashboard. Each reply emails them and bumps the ticket back to OPEN if the support thread had been at PENDING.
Admin surface
/admin/tickets — list of every ticket with priority + status filter. Click in to read the thread and reply.
Severity / priority
LOW / NORMAL / HIGH / URGENT. URGENT tickets fan out to the admin notification channels in addition to email. Use it sparingly — it pages people.
Tags: tickets, support
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