Support: chat with us and your conversation history

Support runs on live chat. The chat bubble on every page is the fastest way to reach us, and the Tickets page in your dashboard keeps a read-only history of your conversations so you can pick up where you left off.

Start a conversation

1. Click the chat icon at the bottom of any page — it is always there. On the Tickets page there is also a Start a conversation button.
2. Describe the issue in the first message: the server hostname, what you clicked, what happened, and when. A specific first message saves round trips.
3. Replies arrive in the same chat. If you close the tab, the conversation waits exactly where you left it.

Your conversation history

1. Click Tickets in the dashboard sidebar.
2. You see your past conversations, synced from the chat system, with their status.
3. Click any row to open it, then Resume conversation to jump back into the live chat thread.

The Tickets page is a history view — new messages always go through the chat itself. When support marks an issue solved, the conversation shows as closed; replying in the chat reopens it automatically.

Good to know

• Include the server hostname and a timeframe in your first message — "dialer123 stopped answering this morning around 9 UTC" gets a fix; "it’s broken" gets questions.
• Never send passwords or 2FA codes in chat. Support will never ask for them.
• If a production server is down, say so in the first sentence so the conversation is triaged accordingly.
• You cannot close or delete conversations yourself — support closes them when the issue is resolved, and your reply reopens a closed one.