Connect
A call where the lead picked up — distinct from "answered" (which can include voicemail).
Connect = a call where a live human picked up the phone. Distinct from "answered" — answered can include voicemail (depending on Asterisk's classification).
In VICIdial reports:
- Answered: any call that didn't reach NA, B, or DROP
- Connect: live human
Connect rate
connects / dials. Typical:
- Cold B2C: 6-15%
- Cold B2B: 10-20%
- Existing customer: 25-40%
- Inbound: 95%+ (the customer dialed you)
Higher connect rates correlate with caller ID reputation (STIR/SHAKEN A) and time-of-day targeting.