Conference
Three-way calling in VICIdial — agent + lead + supervisor or third party.
Conference lets an agent add a third party to the call. Common uses:
- Supervisor barges in to coach
- Customer's spouse joins for joint decision (insurance, mortgage)
- Closer joins fronter mid-call (warm transfer + confirm)
VICIdial: agent presses conference hot key → enters destination → all three on the line.
Asterisk handles the audio mixing.