Whisper
Supervisor talks to the agent without the lead hearing.
Whisper lets a supervisor talk to an agent during a live call — agent hears the supervisor, lead does not.
Use for:
- Real-time coaching ("ask about their renewal date")
- Pricing approval ("offer the 20% discount")
- Compliance correction ("you need to disclose the recording")
VICIdial supports it via the supervisor real-time monitoring panel.