safe-harbor
9 posts.
Safe Harbor Ring Time: Minimum 15 Seconds
FTC Safe Harbor requires calls to ring at least 15 seconds or 4 rings before you hang up. Set Dial Timeout above 15 in VICIdial.
Read postWhat VICIdial Cold-Storage Logs Are
VICIdial's 2024 cold-storage feature moves older already-archived call logs to a separate database server while keeping them searchable in Admin Lead Search.
Read postHow to Set Up a Safe Harbor Message in VICIdial
Set Drop Action to MESSAGE and point Safe Harbor Exten at the recording that plays your company name and callback number when a call is dropped.
Read postSafe Harbor Record-Keeping: The 5-Year Rule
FTC Safe Harbor requires keeping calling records for up to 5 years. The 2024 update added prerecorded messages, carrier details, DNC logs, and relationship records.
Read postWhat the Drop Action MESSAGE Setting Does
The Drop Action campaign field decides what an abandoned call hears. MESSAGE plays your Safe Harbor recording; HANGUP just disconnects.
Read postHow the RND Shields You From TCPA Liability
The Reassigned Number Database offers a TCPA safe harbor: with prior consent and a clean RND check, one wrong call to a reassigned number will not sink you.
Read postHow to set Drop Call Seconds for Safe Harbor compliance
Drop Call Seconds controls when VICIdial classifies a call as dropped. Setting it to 5 aligns with the FTC's 2-second transfer-to-agent requirement.
Read postWhat the FTC Telemarketing Sales Rule means for dialers
The FTC Telemarketing Sales Rule sets the baseline for every outbound sales call in the USA. Here is what it requires and how VICIdial fits in.
Read postWhat FTC Safe Harbor means for auto-dialers
FTC Safe Harbor is a set of five provisions that let you run predictive dialers legally. Miss any one and your campaign is out of compliance.
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