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7 posts.
The payback period for switching to VICIdial
How to calculate how fast a move to VICIdial pays for itself: the monthly saving against per-seat SaaS divided into your one-time switching cost.
Read post3-year total cost of ownership for VICIdial
A three-year TCO model for VICIdial: cumulative server, carrier, and labor costs compared against three years of per-seat dialer SaaS.
Read postSizing your dialer spend against revenue per agent
Tie your VICIdial costs to what each agent earns so you can see whether the dialer pays for itself many times over.
Read postWhat dialer downtime actually costs you
When the dialer goes dark, the bill is idle agent wages plus lost dial time plus missed revenue. We put a number on it.
Read postA VICIdial ROI calculator
Return on investment for a dialer is revenue from connected calls minus the cost of running it. Here is how to compute both sides for VICIdial.
Read postThe real cost per agent of running VICIdial
Per-agent cost is total monthly spend divided by number of active agents. The more agents share one box, the lower that number falls. Here is how to calculate it and what drives it down.
Read postWhat VICIdial really costs: pricing and ROI
VICIdial software is free and open-source. Running it is what costs money. Here is an honest breakdown of server, carrier, and labor costs, plus how to think about ROI per agent.
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