latency
11 posts.
Keeping carrier latency low from the cloud
Cloud region placement has a direct effect on RTP path length and call quality — here is how to reduce carrier latency for your VICIdial box.
Read postChoosing a cloud region for your dialer
The cloud region where you deploy your VICIdial box affects call quality, data residency, and cost — here is how to pick the right one for your operation.
Read postWhat latency does to remote-agent audio quality
How one-way delay, jitter, and packet loss degrade remote-agent call audio, and the simple measurements that tell you which one is hurting you.
Read postDiagnosing LAGGED spikes by server with the summary chart
Use the Agent LAGGED Report and the LAGGED Summary chart to spot lag clusters on a timeline, tie them to one server, then check latency.
Read postDiagnosing agent session problems with the Latency Gaps Report
A latency gap is a missing stretch of agent latency log entries while an agent was supposed to be logged in, and those gaps often explain agent-screen session trouble.
Read postDiagnosing intermittent agent disconnects across a shift
Random agent disconnects that you can't reproduce are best traced with the Agent LAGGED, Agent Latency, and Latency Gaps reports read together.
Read postWhy agent screen buttons stop responding mid-shift
When agent screen buttons go dead mid-shift, the Agent Debug Log Report shows the clicks and AJAX calls so you can tell network from workstation from database.
Read postWhy agents get logged out with a LAGGED message and how to fix it
A LAGGED message means the agent screen's heartbeat to the dialer fell behind. Here's how to confirm it in the LAGGED reports and what to change.
Read postAgent screen frozen or stuck loading: what to check first
A frozen VICIdial agent screen is almost always the agent's network or workstation. Here's the order to check, and which reports prove it.
Read postHow to read the Admin Report Log Viewer and spot slow-running reports
The Admin Report Log Viewer lists every report pulled, with compile time. Here is how to find the slow report that is dragging your system.
Read postDiagnosing high agent latency: the reports that point to the cause
Use the Agent Latency Report and Latency Gaps Report to tell whether agent-screen lag is the network, the workstation, or the server.
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