ftc
19 posts.
Safe Harbor Ring Time: Minimum 15 Seconds
FTC Safe Harbor requires calls to ring at least 15 seconds or 4 rings before you hang up. Set Dial Timeout above 15 in VICIdial.
Read postWhat VICIdial Cold-Storage Logs Are
VICIdial's 2024 cold-storage feature moves older already-archived call logs to a separate database server while keeping them searchable in Admin Lead Search.
Read postThe FTC Caller ID Transmission Rule
Outbound telemarketing must transmit an active Caller ID that identifies your company and lets the consumer opt out. Here is how to set it in VICIdial.
Read postFTC Local Calling Time Rule (8am-9pm)
The FTC bans telemarketing calls between 9PM and 8AM local time. VICIfast recommends a tighter 9AM to 9PM window. Set it with the Local Call Time field.
Read postWhat State DNC Lists Are
Several states run their own Do-Not-Call lists separate from the federal FTC DNC, and some never forward registrations to the federal list.
Read postHow to Set Up a Safe Harbor Message in VICIdial
Set Drop Action to MESSAGE and point Safe Harbor Exten at the recording that plays your company name and callback number when a call is dropped.
Read postSafe Harbor Record-Keeping: The 5-Year Rule
FTC Safe Harbor requires keeping calling records for up to 5 years. The 2024 update added prerecorded messages, carrier details, DNC logs, and relationship records.
Read postWhat the Drop Action MESSAGE Setting Does
The Drop Action campaign field decides what an abandoned call hears. MESSAGE plays your Safe Harbor recording; HANGUP just disconnects.
Read postState Calling Rules: An Overview
Federal rules are only half the picture. Here is what state telemarketing law adds on top - call windows, prohibited holidays, and separate DNC lists.
Read postState-Specific Calling Time Restrictions
Many states are stricter than the 9am-9pm standard, and some change the rules by day of week. Here are the windows that matter and what they mean for your dialer.
Read postHow to set Drop Call Seconds for Safe Harbor compliance
Drop Call Seconds controls when VICIdial classifies a call as dropped. Setting it to 5 aligns with the FTC's 2-second transfer-to-agent requirement.
Read postWhat the FTC Telemarketing Sales Rule means for dialers
The FTC Telemarketing Sales Rule sets the baseline for every outbound sales call in the USA. Here is what it requires and how VICIdial fits in.
Read postThe 3% abandonment rule explained
The FTC caps abandoned outbound calls at 3% of answered calls per campaign per 30-day period. Here is exactly how VICIdial counts and controls that number.
Read postThe prior-business-relationship exemption explained
A prior business relationship can let you call a consumer who is on the federal DNC list — but the clock runs out faster than most people expect.
Read postWhy you need an FTC Seller registration to access the DNC list
To download the federal DNC list and filter your leads legally, you must register with the FTC as a Seller. Here is what that means and what it costs.
Read postHow to filter your leads against the federal DNC list before loading
Federal DNC scrubbing must happen before leads enter VICIdial, not inside it. Here is the practical workflow for filtering and loading clean lists.
Read postA plain-English guide to dialer compliance with VICIdial
How VICIdial maps to FTC, FCC, TCPA, STIR/SHAKEN, state mini-TCPAs and overseas rules so your outbound calling stays inside the lines.
Read postWhat FTC Safe Harbor means for auto-dialers
FTC Safe Harbor is a set of five provisions that let you run predictive dialers legally. Miss any one and your campaign is out of compliance.
Read postWhat the federal Do-Not-Call list is and who has to filter against it
The federal DNC list has over 209 million phone numbers. If your business solicits sales by phone, you must filter against it monthly or face heavy fines.
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