Migrating from ViciBox

If you are already running VICIdial on ViciBox, VICIhost, GoAutoDial, or a self-built CentOS / Ubuntu server, the platform can move you over without taking your existing dialer offline.

What the migration moves

Every vicidial_* MariaDB table — campaigns, lists, leads, users, dispositions, callbacks, in-groups, hot keys, the call log.
Recordings from /var/spool/asterisk/monitor.
Asterisk config from /etc/asterisk — pjsip.conf, extensions.conf, custom AGI scripts.
Your VICIdial version family is preserved. We do not force-upgrade.

What you change

Your DNS A record — point at the new VICIfast server, or keep your hostname and we issue the Let's Encrypt cert for it.
Your carrier's IP whitelist — the new box has a different egress IP. Add it at Twilio / Bandwidth / wherever your trunks live. We show you the new IP on the migration screen.

Source-box requirements

SSH access (key or password), sudo for the read commands, and the MariaDB credentials from /etc/astguiclient.conf. The migration worker only reads — your existing box is never modified.

Cutover

Background copy (DB + recordings) runs first, while your old box keeps dialing. When the new box validates, you flip DNS + the carrier whitelist. One minute of agent downtime; you pick the time.

If something goes wrong

The new box gets torn down. Your DNS stays pointed at the old box. You keep dialing without interruption. Try again later.