Real-time floor monitoring

Live agent floor view. State, pause duration, on-call duration — refresh-free, second-by-second.

The Floor Monitoring tab on each server's dashboard shows every agent's current state in real time. State, who they're talking to, how long they've been in that state, what campaign they're on.

What you see

Agent username + first name
Status: READY, INCALL, PAUSE, DEAD
Duration in current state
Pause code (if paused)
Campaign + in-group
Last dispositioned call's outcome

How it stays fresh

The view subscribes to a WebSocket stream from VICIdial's real-time tables (vicidial_live_agents). State changes hit the browser within a second; there's no polling delay.

Filters

Filter by campaign or in-group to scope the view. Saves the supervisor scanning a 40-row table for the six agents on their floor. Filter selection is sticky per user.

Mobile

The view is responsive — supervisors on the floor can pull it up on a tablet without losing data density. Columns collapse intelligently below the 800-pixel breakpoint.

vs. Live Monitor

Floor shows agent state visually. Live Monitor is the audio path for listening to a specific call. Together, they're the supervisor's two main tools.