carriers-sip
G.711 codec
A barely-compressed voice codec that delivers excellent call quality at about 64 kilobits per second, using more bandwidth than compressing codecs.
G.711 is a voice Codec that barely compresses the audio at all, running at about 64 kilobits per second per call. Because it leaves the sound nearly untouched, it delivers excellent, full-bodied call quality — it is often the benchmark that other codecs are compared against.
That quality comes at a cost in bandwidth. Each G.711 call fills its RTP stream with far more data than a compressing codec does, so a connection that could carry many G.729 codec calls will carry far fewer G.711 calls. The rough rule is that G.711 uses about three times the bandwidth of the heavily compressed option.
G.711 is the right pick when audio clarity matters more than packing in seats, and when you have bandwidth to spare. It is also widely supported, so two endpoints almost always share it as a common language, which makes it a safe default that rarely causes a VoIP call to fail because of a codec mismatch. On a local network with room to breathe, there is little reason to compress further.
For a newcomer the choice is straightforward. If you are running a small number of Concurrent calls over a solid connection, G.711 gives you the cleanest sound and the fewest headaches, and it tends to score the highest on the MOS (mean opinion score) quality scale. If you are trying to cram many calls onto a thin pipe, switch to a compressing codec and accept slightly thinner audio. Bandwidth is the deciding question either way.
There are two flavours of G.711 you may run into: one common in North America and one common in Europe, which encode the audio slightly differently. They are not interchangeable, so if a transatlantic call sounds garbled, a mismatch between the two is a likely cause. Beyond that quirk, G.711 is about as friendly as a codec gets, since it puts almost no load on the server's processor — there is very little compression work to do, which is the opposite of a heavily squeezing codec like G.729 codec. That low processing cost, combined with its near-universal support, is why so many systems keep G.711 in the mix as a reliable common ground. When you just want a call to connect and sound good without fuss, and you are not worried about bandwidth, G.711 is the easy default.
Related terms
Codec
The method that compresses and decompresses voice audio for a VoIP call, trading off between sound quality and how much network bandwidth each call uses.
Concurrent calls
The number of separate phone calls running at the same moment on your system, which sets the real ceiling on how busy your call center can get.
G.729 codec
A compressing voice codec that shrinks each call to about 8 kilobits per second, fitting many more calls on a connection at a small cost to audio clarity.
MOS (mean opinion score)
MOS, or mean opinion score, is a one-to-five rating of call audio quality, where five is perfect and anything below about three sounds noticeably bad.
RTP
Real-time Transport Protocol, the stream of small packets that carries the actual voice audio of a VoIP call between the two endpoints.
VoIP
Voice over Internet Protocol, the technology that sends phone calls as data packets over the internet instead of over traditional copper phone lines.