New York telemarketing law

NY Telephone Consumer Protection Act (2025 update) — what changed and what it means for outbound dialers.

New York's 2025 Telephone Consumer Protection Act materially changed the outbound dialing rules for calls into NY.

Key requirements

Express written consent (1:1)

Same as federal 2024 ruling — consent must name a single seller. NY courts have read this strictly.

Calling hours

8am-9pm Eastern time, called party's local clock.

Live agent within 2 seconds

NY mirrors the federal 3% drop-rate cap. Some interpretations are stricter on what counts as "abandoned" — the safer practice is 2-second drop-SLA + monitoring abandonment % daily.

Caller ID

Must be a number you own + answer. Spoofing creates exposure under both federal TRACED Act and NY anti-spoofing law.

Recording

NY is one-party consent — disclose if your operations team's standard is to disclose, but legally you don't have to under NY law alone.

Operator checklist

[ ] Strict 1:1 consent records
[ ] 8am-9pm Eastern enforced
[ ] 2-second drop SLA, drift-monitor daily
[ ] Caller ID is a DID you own
[ ] Federal DNC respected; no state DNC