stereo-recording
13 posts.
How to set the Stereo Rec Filename (and why it must differ)
The Stereo Rec Filename field controls what stereo call recording files are named. It must differ from the Campaign Rec Filename or stereo recordings will not work.
Read postThe stereo_recording API function explained: BEGIN, END, STATUS
VICIdial's stereo_recording Agent API function starts and stops agent-controlled stereo recordings via BEGIN, END, and STATUS—here's exactly how it works.
Read postWhat VICIrecGateway does: stereo recording on a separate box
VICIrecGateway is a standalone Asterisk AGI that routes calls through a dedicated recording server, capturing carrier and dialer audio on separate stereo channels via MixMonitor.
Read postStereo Recording Agent Control explained: NEVER to ALLFORCE
Stereo Recording Agent Control has four modes — NEVER, ONDEMAND, ALLCALLS, and ALLFORCE — that decide how much say agents have over stereo call recordings.
Read postParallel Stereo Recordings explained: full call, every time
Parallel Stereo Recordings captures the entire call from the moment an agent receives it to when it leaves the agent session — no matter what agent-controlled recording does.
Read postWhen to use Parallel Stereo Recordings vs agent-controlled
Parallel Stereo Recordings guarantees a full-call stereo file regardless of agent actions. Agent-controlled recording is flexible but can leave gaps. Here is how to choose.
Read postParallel Rec Filenames and the CO, CM, FR prefixes
When Parallel Stereo Recordings run, VICIdial uses CO, CM, and FR prefixes by default. Custom Parallel Rec Filenames let you override those names per track.
Read postWhen to move recording onto a dedicated gateway server
A gateway recording server offloads disk I/O, enables true stereo capture, and isolates recording from your main dialer. Here is when the trade-off makes sense.
Read postThe recording AGIs explained: NVA, IVR verification, VICIrecGateway
A plain-English tour of the three recording AGIs in VICIdial — NVA_recording, IVR_recording_verification, and VICIrecGateway — and when to reach for each one.
Read postWhy recording the customer and agent on separate channels helps QA
Splitting the agent and customer onto their own channels turns a single muddy track into two clean ones. Here is why that small change makes quality review faster and more accurate.
Read postHow to enable stereo call recording on a campaign
Turning on stereo recording is two settings: pick a channel mode and give it a filename. Here is the exact order to do it in, plus the filename rule that trips most people up.
Read postStereo call recording explained: agent left, customer right
Stereo recording puts the customer on the right channel and the agent on the left, so each voice lives on its own side of the file. Here is what that buys you and how it differs from the standard mono recording.
Read postStereo recording modes: CUSTOMER_ONLY, CUSTOMER_MUTE, BOTH_CHANNELS
Stereo recording has three active modes that decide which side of the call gets captured. Here is exactly what each one records and when you would pick it.
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