closers
13 posts.
Transfer vs 3-way call in VICIdial: what stays on the line and what doesn't
A transfer and a 3-way call are not the same move. Here is who stays connected, who drops, and which button does which.
Read postFix: "no fronter found" when forcing a fronter leave-3-way
The no fronter found error means the force function could not match a second agent session to the call. Here is what triggers it and how to clear it.
Read postWhy transferring to another agent with Transfer No Dispo causes data problems
Transfer No Dispo skips the disposition screen after a handoff. It is fine for external numbers, but pointed at another agent it produces data inconsistencies.
Read postToo Slow, Defeated, and Hungup in the 3-Way Press Log Report
The 3-Way Press Log Report logs every outside-user call placed from the agent screen. Here is what Too Slow, Defeated, and Hungup actually mean.
Read postA pre-handoff checklist: what to confirm before transferring a live customer
Before you hand a live customer to a closer or another line, run through this short checklist so the transfer lands and the lead is never lost.
Read postEvery value of the transfer_conference API: BLIND_TRANSFER, LOCAL_CLOSER, and more
The transfer_conference value field decides what happens to the call. Here is each option, what it expects, and when to reach for it.
Read postforce_fronter_leave_3way: making the fronter drop off a 3-way automatically
The force_fronter_leave_3way function lets a closer push the fronter off a shared 3-way call without waiting for the fronter to click anything.
Read postforce_fronter_audio_stop: silencing fronter audio playback after a handoff
After a fronter leaves a 3-way, audio they were playing can keep running in their session. force_fronter_audio_stop kills it from the closer side.
Read postFix: "ingroup is not valid" when transferring to a closer queue
The ingroup is not valid error means the in-group you passed to a transfer is not a single active queue. Here is how to find and fix the bad value.
Read postThe transfer_conference API: scripting transfers and 3-way calls
The transfer_conference call lets an outside program drive an agent's transfer frame: hangups, blind transfers, closer hops, and 3-way calls all from one URL.
Read postTransfer In-Group Sort Order: ordering the Local Closer dropdown
Transfer In-Group Sort Order decides how in-groups appear in the Local Closer pull-down. Learn the GROUP_ID, GROUP_NAME, and PRIORITY options.
Read postDefault Transfer Group: pre-selecting an in-group in the transfer frame
Default Transfer Group pre-selects an in-group in the transfer-conference frame so agents do not have to pick the same closer queue every time.
Read postAllowed Transfer Groups: choosing which in-groups a campaign can transfer to
Allowed Transfer Groups controls which in-groups agents can transfer calls to. Here is how the checkboxes work and why Allow Closers must be on.
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