vs RockyDialer — per-server, not per-agent

RockyDialer is a sharp, modern hosted dialer out of the USA — they position as "the #1 Hosted Predictive Dialer & VICIdial Platform for Sales Teams," and the marketing backs it up. The product is real, the onboarding is hand-held, and the carrier side is handled for you. This page is for the operator deciding between their all-in-one, per-agent model and our per-server, bring-your-own-carrier one.

We will be honest about where they are genuinely better. There is one area — caller-ID reputation — where RockyDialer does something we deliberately do not, and we will say so plainly rather than talk around it.

The short version: RockyDialer sells you a managed outcome — a dialer, a carrier, and deliverability tooling, priced per seat. VICIfast sells you the box and gets out of the way — a single-tenant server you own, your own carrier, priced flat per server. Neither model is wrong. They suit different operators, and the right pick usually comes down to whether you want a carrier and caller-ID reputation handled for you, or whether you already have (or want) carrier control and care more about what each seat costs as you grow.

Quick summary

| | VICIfast | RockyDialer | | ---------------------- | ---------------------------------- | ---------------------------------- | | Software | VICIdial (open source) | VICIdial-based platform | | Pricing model | Per server (from $49/mo) | Per agent (~$1/day, ~$30/agent/mo) | | Setup time | Under 40 seconds | 24–48 hours onboarding | | Carrier | BYO SIP (never resold) | Bundled (PBX + trunking + DIDs) | | Caller-ID reputation | No (your carrier's domain) | Yes (spam-flag monitor + rotation) | | DNC management | Per-trunk TCPA scrubbing (BYO BLA) | Yes (built-in DNC tooling) | | Recordings location | On your box, your region | On their platform | | Root SSH access | Yes (recorded) | No | | Self-serve trial | 7 days, no card until day 7 | Quote-gated | | Payment methods | Card, PayPal, USDT | Quote-based | | White-label / reseller | Yes | Not advertised |

Where RockyDialer wins

• Caller-ID reputation management. This is their real differentiator and we will not pretend otherwise. They monitor your numbers for spam flags and rotate them automatically to keep answer rates up. When a number starts getting tagged as "Spam Likely" by the carrier analytics networks, answer rates collapse — and a tool that watches for that and swaps the number out is doing real work. That is a genuine operational capability VICIfast does not bundle, and we explain why below.
• All-in-one carrier. Hosted PBX, SIP trunking with HD voice and unlimited channels, DID provisioning, and an encrypted media proxy all live under one roof. One vendor, one invoice, nothing to wire up. If you do not want to find a carrier, sign a trunking contract, and provision DIDs yourself, they do all of that for you — and for a team without a carrier relationship today, that removes a real chunk of setup friction.
• DNC + compliance tooling. Built-in DNC management, TCPA compliance, and audit trails. For a team that wants the compliance plumbing handled rather than configured, that is a meaningful head start — the kind of thing you would otherwise be assembling and maintaining yourself.
• Hand-held onboarding. 24–48 hours from sign-up to dialing, with a team walking you through it. That is slower than we are, but it is white-glove — you are never alone in front of a config screen, and for a first-time dialer operator that hand-holding has real value.
• Polished marketing and positioning. Pain-led, compliance-forward, and clear. They claim "300% talk time" and a "99.9% uptime SLA," and the product is presented as cleanly as anything in the space. The website does its job; you know exactly what you are buying.

Where VICIfast wins

• Speed. Server provisioned and a working admin in under 40 seconds (measured), versus RockyDialer's 24–48 hour onboarding. We are the fastest VICIdial provider, full stop — you can stand up a box on a live sales call, kick the tires, and have it dialing before RockyDialer's onboarding email has even landed.
• Per-server pricing. We charge for the server, never per agent. From $49/mo, with ~$129 at 15 agents, ~$199 at 30, ~$399 at 60, ~$599 at 100 — flat, regardless of how many seats you log in. RockyDialer's per-agent model scales linearly with headcount; ours steps up in plan tiers and then holds. Add a seat to your floor on VICIfast and your bill does not move. (See the math below.)
• Bring your own carrier. You connect your own SIP trunks, billed by your carrier directly, never resold by us. You keep your wholesale rates and your own carrier account, and you can switch carriers any time without changing dialer providers. If your carrier raises rates or your numbers go sideways, you change carriers — not platforms.
• You own the box. Single-tenant dedicated VPS, root SSH (every session recorded as a replayable cast), recordings stored on your own server in your chosen region. Nothing is co-tenanted on a shared platform, and nothing about your call data lives somewhere you cannot reach.
• Transparent, self-serve entry. A published plan grid, a 7-day trial with no card charged until day 7, and card / PayPal / USDT payment. RockyDialer gates full pricing behind a quote; you can see ours, sign up, and provision without talking to anyone.
• Auto-refund safety net. If provisioning fails within an hour of payment, the refund is automatic — no ticket, no argument.
• White-label / reseller ready. Built for operators who want to resell under their own brand, with no per-agent tax eating the margin you are trying to build.

Per-agent vs per-server: the pricing math

RockyDialer's anchor is roughly $1/day/agent (~$30/agent/mo) before volume discounts; full pricing is quote-gated, so treat these as list-rate estimates. VICIfast charges per server plus your own carrier minutes. The gap widens with every seat you add.

| Floor size | RockyDialer (~$1/day/agent) | VICIfast (server + your SIP) | | ---------- | --------------------------- | ---------------------------- | | 15 agents | ~$450 / mo | ~$129 + carrier minutes | | 30 agents | ~$900 / mo | ~$199 + carrier minutes | | 60 agents | ~$1,800 / mo | ~$399 + carrier minutes | | 100 agents | ~$3,000 / mo | ~$599 + carrier minutes |

Two caveats, in both directions, because an honest comparison cuts both ways:

• RockyDialer's per-agent number includes the carrier — PBX, trunking, and DIDs are bundled into that figure. On VICIfast your carrier is a separate line item, so add your minutes to our server price for a true apples-to-apples total. At wholesale rates that addition is usually small relative to the per-agent gap, but it is real and you should price it for your own dial pattern. If you do not have a carrier today, factor in the time to set one up too.
• RockyDialer offers volume discounts that we cannot see, so a large floor may pay less than the list-rate estimate above. We have used the list anchor here; your negotiated number could be lower. Even so, the shape of the curve still favors per-server economics as headcount grows — you stop paying more for the eleventh, the fiftieth, and the hundredth agent. The bigger your floor, the more the per-server model pulls ahead, and at 60 and 100 seats the gap is wide enough that a volume discount would have to be steep to close it.

The reverse is also true and worth saying: at a small floor — five or ten agents — the per-agent total is modest, and if you value the bundled carrier and the caller-ID tooling, RockyDialer's price may well be worth it. Per-server economics are a scaling argument, not a "we are always cheaper" one.

When to pick RockyDialer

• You want caller-ID reputation handled for you — spam-flag monitoring and automated number rotation — and you do not want to own that problem yourself. This is the clearest reason to choose them.
• You want the carrier bundled — PBX, trunking, and DIDs under one roof, one invoice, nothing to configure.
• Per-agent pricing works at your size, and the convenience of an all-in-one platform with white-glove onboarding is worth the per-seat premium.
• You want built-in DNC and compliance tooling without assembling it yourself.

RockyDialer is a strong product. If deliverability-as-a-service and a managed carrier are what you are buying, the per-agent price is what you pay for that.

When to pick VICIfast

• You have your own carrier relationship (or want one) and would rather keep wholesale rates and the freedom to switch than have minutes bundled and marked up.
• Per-agent pricing is starting to hurt as you scale past a couple dozen seats and you want a flat per-server cost instead.
• You want to own your infrastructure — your box, your region, your recordings, recorded root SSH, no shared platform.
• You want to be dialing today, not in two days, and you want to start on a no-card trial.
• You are an operator or reseller who wants to white-label the whole thing.

On the caller-ID-reputation question, be clear-eyed: because VICIfast is bring-your-own-carrier, answer rate and number deliverability are partly your carrier's domain, not ours. We give you per-trunk TCPA scrubbing — bring your own Blacklist Alliance key and set the mode per outbound trunk (see /features/tcpa-compliance) — but we do not do caller-ID reputation monitoring or automated number rotation. If that tooling is your priority, RockyDialer wins it. If carrier control and per-server economics matter more, the trade lands our way.

Migration

Both platforms are VICIdial underneath, which makes the move straightforward. We pull your campaigns, leads, dispositions, and DID inventory, recreate the closer-group and routing structure, and connect your own carrier instead of RockyDialer's bundled trunks — so you move off the per-agent model and onto your own wholesale rates in the same step. Recordings come across to your box if you want them.

The one piece that does not migrate is the bundled carrier itself: when you leave RockyDialer you leave their trunks, their DIDs, and their caller-ID-reputation rotation. That is the trade. You will want your own carrier provisioned and your own numbers ported (or new ones bought) before the cutover, and if number deliverability matters to your campaigns, talk to your carrier about their reputation and remediation options up front — that responsibility moves to you when the carrier does.

With that lined up, the cutover itself is a DNS flip plus a carrier-IP update. See the migration guide, and if you are planning the move, contact us — we will run the parallel cutover with you, dialing on both platforms until you are confident, so nothing goes dark. Full plan details are on /pricing.

Start a 7-day trial → — no card charged until day 7.