Migrating from Callcentertech

Same general process as the Vicibox migration but with a few CCT-specific notes.

Get your data out of CCT

CCT typically gives you:

• SSH access to the box (verify yours)
• A web admin URL with full DB control

Use SSH to dump:

ssh root@your-cct-server
mysqldump --single-transaction --routines asterisk | gzip > /tmp/dump.sql.gz

If SSH access is restricted, request a database export from CCT support — they're usually responsive.

Things specific to CCT

Custom dial-plan extensions

CCT often adds custom AGI scripts at /usr/share/astguiclient/. Check the directory and copy anything custom:

tar czf /tmp/custom-agi.tar.gz /usr/share/astguiclient/custom_*

Recording paths

CCT sometimes stores recordings outside the standard /var/spool/asterisk/monitorDONE. Check /etc/asterisk/extensions-vicidial.conf for MixMonitor paths and adjust your transfer accordingly.

Their custom firewall config

CCT has its own firewall daemon (VB-firewall.pl). Don't copy this — VICIfast uses standard firewalld. Your carrier IP allowlist needs to be re-applied via the standard firewall-cmd interface (we'll do this in personalize, but verify post-migration).

Then proceed as per the Vicibox migration steps 4-7.

Need a hand?

We do migration assistance free. CCT migrations are common — we know the gotchas.