VICIfast
Glossary

Recording

VICIdial recording config — what gets recorded, where it lives, retention.

VICIdial records calls via Asterisk's MixMonitor. Recordings live as WAV files at /var/spool/asterisk/monitorDONE.

Config

Per-campaign:

  • Recording Override = ALLFORCE (record all calls) or ALLFORCE_VM (include voicemails)
  • Recording Filename template — include {lead_id}, {campaign_id}, {phone_number}

Storage planning

~250KB/min mono. Plan for:

  • 100 agents × 4 hrs/day × 250 days = 360GB/year

Add Volume addon (100GB or 500GB) on Growth/Pro plans, or archive nightly to S3-compatible storage.

Compliance

Recording laws are state-by-state. See recording laws.

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