VICIfast
Glossary

Dial level

VICIdial's predictive multiplier — how many calls placed per available agent.

Dial level (or "auto dial level" or "ratio") is VICIdial's predictive multiplier. Set to 2.0 and the dialer places 2 outbound calls per available agent.

Higher level = more efficient agents (fewer idle), but higher abandonment risk.

Tuning

Start at 1.0. After a stable hour, raise to 1.5. Continue until:

  • Drop rate climbs past 2% → back off 0.2
  • Agents complain about constant calls → back off 0.2

Steady state for typical outbound: 1.5-2.5. Aggressive teams hit 3.0+ with tight monitoring.

Adaptive dial methods

VICIdial has dial methods that auto-tune the level based on real-time abandonment:

  • ADAPT_HARD_LIMIT: dialer auto-adjusts but never exceeds your max
  • ADAPT_AVERAGE: smooths out spikes
  • ADAPT_TAPERED: aggressive adjustment

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