canada
3 posts.
What Canada's DNCL is and how it differs from the US DNC list
Canada's National Do Not Call List (DNCL) is the Canadian counterpart to the US federal DNC registry, but the two systems have meaningful differences in scope, exemptions, and record-keeping obligations. This post breaks down what dialer operators need to know.
Read postWhat Canada's CRTC telemarketing rules mean for dialers
Canada's CRTC telemarketing rules took effect in September 2008, modeled closely on the US FTC Telemarketing Sales Rule but with key differences around calling hours, disclosures, and DNC record-keeping. Here is what VICIdial operators need to know.
Read postCanada's calling hours and DNC record-keeping rules explained
Canadian telemarketing rules impose strict calling windows — 9 am to 9:30 pm on weekdays and 10 am to 6 pm on weekends — and require businesses to retain internal DNC entries for 3 years and 31 days. This post explains both requirements and how to configure VICIdial to meet them.
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