VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Monitoring VICIdial server health and capacity: a complete guide
A practical, top-to-bottom guide to watching your VICIdial server's load, channels, disk, latency, and health so problems surface before they hurt your floor.
How to restrict VICIdial logins by IP with IP Lists
Lock VICIdial web access to known networks by building an IP List and assigning it to a user group's admin, agent or API access.
What the Admin User Group field on a record does
The Admin User Group field on VICIdial records restricts which admins can view that record by user group, with --ALL-- meaning everyone.
How Allowed Queue Groups scopes report visibility for a group
Allowed Queue Groups limits which queue groups a user group can see inside queue-based reports, keeping managers focused on their own queues.
What the user-group webphone overrides change
How the three user-group webphone overrides let you point one team at a different webphone URL, system key, or dialpad without touching anyone else.
How to read the Admin Changes audit on a user record
The Admin Changes section on a VICIdial user record logs who changed a setting, from which IP, what changed and when, giving you a per-user audit trail.
What Force Timeclock Login does for a user group
Force Timeclock Login blocks agents from the dialer until they clock in, keeping attendance records and login state in sync.
What the system-wide IP blacklist blocks
VICIdial's system-wide IP blacklist blocks every web service for any user coming from a listed address, regardless of their user group.
How to read the VICIdial Group Hourly report
The Group Hourly report shows per-agent call totals for one user group, one disposition status, and one hour - here is how to read it.
What Settings Containers do and when you need one
Settings Containers store large blocks of configuration under one ID so PHP and Perl scripts can read them, from email templates to dial timeouts.
How to set up Admin Contacts for agent transfers
Admin Contacts give agents a searchable directory of non-agent phone numbers to transfer calls to, set up through Custom Transfer presets.
VICIdial system load explained
What the system load number on a VICIdial server actually means, how to read it against your CPU count, and when a high number is a real problem.