VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
force_fronter_audio_stop: silencing fronter audio playback after a handoff
After a fronter leaves a 3-way, audio they were playing can keep running in their session. force_fronter_audio_stop kills it from the closer side.
ONDEMAND vs ALLCALLS recording: which to pick
ONDEMAND puts the agent in charge of recording; ALLCALLS records by default. Here is how to choose based on compliance, coverage, and storage.
How VICIdial call recording actually works
A full walkthrough of VICIdial call recording: the four campaign modes, where files land on disk, delay and filename controls, agent mute and start-stop, PCI DTMF muting, and stereo.
The transfer_conference API: scripting transfers and 3-way calls
The transfer_conference call lets an outside program drive an agent's transfer frame: hangups, blind transfers, closer hops, and 3-way calls all from one URL.
Why VICIdial recordings stop at one hour and how to extend them
By default a single VICIdial recording caps at one hour. Here is where that limit comes from and what it takes to raise it for long calls.
A pre-handoff checklist: what to confirm before transferring a live customer
Before you hand a live customer to a closer or another line, run through this short checklist so the transfer lands and the lead is never lost.
How to add a Mute Recording button to the agent screen
A short setup guide for enabling the Mute Recording button on a campaign, plus the one setting that quietly turns it off.
How to mute credit card entry from your recordings
A step-by-step on configuring VICIdial so a customer can key a card number on the phone without those tones ever reaching the saved recording.
Fix: "no fronter found" when forcing a fronter leave-3-way
The no fronter found error means the force function could not match a second agent session to the call. Here is what triggers it and how to clear it.
What ALLFORCE recording does and when to use it
ALLFORCE records every call and removes the agent's ability to stop it. Here is exactly what that means and the compliance cases where it is the right call.
The Allow Recording DTMF Detection system setting explained
This one platform-wide flag is what lets VICIdial notice keypad tones during a recording. Without it, every per-campaign mute value does nothing.
What "Leave 3-Way Call" does and when an agent should use it
Leave 3-Way Call drops the agent out of the conference, leaves the customer and third party talking, and sends the agent to disposition.