Help / Customer FAQ
Block or divert repeat callers on a DID
Stop people you've recently contacted from landing back in the queue.
Repeat-caller filtering checks an inbound caller against your recent call history and, if they match, diverts them before they reach the queue. Use it to keep people you just spoke to — or just dialed — from re-entering the same line.
Turn it on for one DID
Go to Server detail → Inbound → DIDs, open a DID, and pick the Repeat callers tab. Flip it on and set:
What counts as "repeat" — Called in (they reached one of your queues), We called them (they were in an outbound campaign), or Either.
Window — how many days back to look. Wider windows match more people but scan more history.
When matched — Hang up plays a short goodbye and disconnects; or Send to extension routes them to a call menu, voicemail, or any extension you choose.
Advanced (optional) — limit matching to specific in-groups and/or dispositions; leave blank to match any.
The preview line restates the rule in plain English, and tells you where everyone else (non-repeat callers) still goes — the DID's normal route is unchanged.
Apply to many DIDs at once
On the DIDs grid, tick the DIDs you want, then click Repeat callers…. Set one rule and it's applied to every selected DID at once (they share a single rule behind the scenes). The same dialog can also turn filtering off across a selection.
Performance note
Matching on inbound history scans your call logs, so on a busy line a very wide window can add load. Keep the window as tight as your use case allows (e.g. 7–14 days). The We called them check is lighter — it reads each lead's last-called timestamp rather than scanning logs.
Turning it off
Flip the toggle off (or use the bulk dialog). The DID immediately goes back to routing every caller normally.
Tags: inbound, dids, repeat callers, pre-filter